virus/malware of unknown type

Discussion in 'Malware Help (A Specialist Will Reply)' started by JerseyITGuy, Apr 27, 2009.

  1. JerseyITGuy

    JerseyITGuy Private E-2

    Good morning. One of our outside sales people brought his laptop in to us on Friday morning. He had been surfing the web the night before & clicked on a link that he thought was legit. When the site that popped up was an adult-oriented site in Russian instead of the site he expected, he immediately closed out of IE. He restarted the laptop, & it was extremely slow. Since then he has been experiencing severe slowness, or the laptop will BSOD & shut down before he has a chance to read the BSOD message.

    We have tried to run Malware Bytes' AntiMalware & SuperAntiSpyware, & are unable to run either. SuperAntiSpyware keeps giving an error that the application experienced an error & needs to shut down (this is happening immediately after double-clicking the shortcut). Malware Bytes looks like it's trying to load & shows up in Task Manager, but never actually launches. We also, since we have dealt with it on other laptops, ran through Microsoft's steps for manually removing Conficker, which also did absolutely nothing.

    I was able to run MGTools & HiJack This, & have attached the logs here. We are also unable to run Disk Defragmenter on this laptop since this occurred. I look forward to your response.
     

    Attached Files:

  2. JerseyITGuy

    JerseyITGuy Private E-2

    Some additional info... Internet Explorer keeps launching in task manager on its own, without manually launching it. Not sure if this will help shed any light on the issue.
     
  3. JerseyITGuy

    JerseyITGuy Private E-2

    This thread can be closed. I had not received a reply yet & this was time sensitive, so I went to MBAM & SAS's support forums. MBAM helped me determine that it was a CLB Rootkit infection. After using the RootRepealer tool to remove the infected driver, I was able to install & run MBAM & SAS. All is good now.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    We are happy to hear you have fixed your problem.

    For future reference, please see this sticky thread posted on all pages in the forum:

    Don't Bump! It Only Hurts You!!!


    Your second message cost you more than another day of delay and 3rd message obviously cost at least an hour more.
     

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