Vista Explorer 8 problems

Welcome to Major Geeks!

If something does not run, write down the info to explain to us later but keep on going.

• Do not assume that because one step does not work that they all will not.

Now download this Win32kDiag and save to your Desktop.

• Double-click the Utility to run it and and let it finish.
• When it states Finished! Press any key to exit, press any key to close the program.
• It will save a Win32kDiag.txt file to your desktop automatically. Attach this log file to your next message.

See: HOW TO: Attach Items To Your Post

Now download SysProt AntiRootkit

This is a ZIP file so unzip onto your Desktop which should create a SysProt folder on your Desktop.

• Open the SysProt folder by double clicking it
• Double click Sysprot.exe to start the program.
• Click on the Log tab.
• In the Write to log box, make sure to select and unselect the following items.
  • Process << Selected
  • Kernel Modules << Selected
  • SSDT << Selected
  • Kernel Hooks << Selected
  • IRP Hooks << NOT Selected
  • Ports << NOT Selected
  • Hidden Files << Selected
• At the bottom of the page
  • Hidden Objects Only << Selected
• Click on the Create Log button on the bottom right.
• After a few seconds a new window should appear.
• Select Scan Root Drive. Click on the Start button.
• When it is complete a new window will appear to indicate that the scan is finished.
• The log will be saved automatically in the same folder Sysprot.exe was extracted to. Attach the SysProtLog.txt log file to your next message.

Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then doube click on it to run it.

AVPFind.bat

It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running.


Now download and Run exeHelper

• Please download exeHelper to your desktop.
• Double-click on exeHelper.com to run the fix.
• A black window should pop up, press any key to close once the fix is completed.
• Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


Also please try running the below online scan:

http://www.superantispyware.com/onlinescan.html

Note:

To avoid additional delay in getting a response, it is strongly advised that after completing the above instructions that you also read this sticky:

• Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.​

 

Then I would suggest that you try installing FireFox as a browser and if you can, then uninstall IE8.

Then see if you can download or transfer via cd MGtools and save it to your root folder. C:\MGTools.exe. You may need to try changing it from an .exe to a .com extension.

Tell me what happens.

 

You stated the following:

Are you changing the names of things?

Also, did you disable the UAC and reboot as per the Read and Run First instructions?

What happens when you try to run the MGTools.exe? Are you right clicking it and running it as Administrator?

I need to also know what is running in your process list, so control+Alt+Delete to open task manager and tell me what all is in your process list.