W32.ramnit!html issues

Hi there and welcome. I am currently reviewing your logs and will get back to you with a set of instructions in the next post I make to you.

 

What products do you have installed from norton/symantec as I am seeing this in your uninstall list:

• LiveUpdate 2.6 (Symantec Corporation)

Uninstall this rubbish:

• Messenger Plus! 3
• Messenger Plus! Live

Important Notice: A new version of SUPERAntiSpyware is available.

• Please uninstall your current version (this is necessary).
• Then download this SUPERAntiSpyware
• Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
• After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
• Now run a new full scan of your system. And attach this log later.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

File::
C:\Documents and Settings\Jesse\desktop\ComboFixSrv.exe
c:\windows\system32\runonceSrv.exe
c:\windows\system32\verclsidSrv.exe

Folder::
c:\program files\tmp
c:\documents and settings\Wendy\Application Data\Muhus
c:\documents and settings\Wendy\Application Data\Ogros
c:\documents and settings\Magie\Application Data\Idduy
c:\documents and settings\Magie\Application Data\Opgi
c:\documents and settings\Magie\Application Data\Cycau
c:\documents and settings\Magie\Application Data\Ufynmi
c:\program files\win

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Please immediately do the below. You must do this immediately and you must complete all 3 scans one after the other with only the delay to post logs in between. DO NOT use your PC for anything else but these instructions.

Run this Using ESET's Online Scanner and immediately attach the log.

Then run the Eset scan a second time

Then run the Eset scan a third time and attach the 2nd and 3rd logs.

After attaching the 3rd log, if any Ramnet infections were found by Eset, try to repeat the above until it comes up clean. The only infections of Ramnet you can ignore, are ones that may be found in the System Volume Information folder which is System Restore and cannot be cleaned. We will remove them later by disabling System Restore.

 

Please go here and download and run the AVG Removal Tool.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\MGlogs.zip

 

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Now use windows explorer to find and delete:
C:\Documents and Settings\LocalService\Local Settings\Application Data\Messenger_Plus_Live
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Messenger_Plus_Live

Now tell me what issues you still have, if any.

 

Go back and start running the eSet online scan. Do it back to back at least three times and save the logs. Attach them to your next reply.

 

Please attach the requested logs. Ramnit can corrupt many programs and the only course of action you have is to reinstall them.

I need to see the eSet logs as well as the other logs that we request:
SAS
MBAM
ComboFix
C:\MGLogs.zip --> from running the C:\MGTools.exe

 

It is a very bad idea to allow all users to have Admin. privileges!! You need to run both SAS and MBAM on each user account.

Please use windows explorer to find and delete:
c:\documents and settings\Jesse\Application Data\Uhmun
c:\documents and settings\Jesse\Application Data\Kyby
c:\documents and settings\Jesse\Application Data\Upakf
c:\documents and settings\Jesse\Application Data\Eroh
c:\documents and settings\Jesse\Application Data\Dacia
c:\documents and settings\Jesse\Application Data\Ograo

I would also like to see these logs:
C:\ESET1NOV1.txt
C:\eset2NOV1.txt
C:\ESET3nov2.txt
C:\eset4nov3.txt

Please explain this.

Tell me what other issues you are having. You may need to reinstall some programs that the infection corrupted.

 

Go ahead and get me a new MGLogs.zip by running the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

I do not know why you are not booting into normal mode without having to go thru the tuneup option. You may need to post in the software forum for that issue.

 

What malware issues are you still having, if any? I am not seeing any thing in your logs.

 

You can try using Norton Removal Tool (SymNRT) a run > reboot your machine and then run it again for good measure.

The other problems should be addressed in the software forum.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   
   
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!
    
    

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