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Hi. As an IT novice, I have recently picked up what i believe is some sort of Spyware. As a result a message appeared on by desktop/backgroung saying i needed to update my spyware. I assumed this needed to be deleted and so did this. A white backgroung was the result. I have got rid of this, which i think is the first step, by unchecking the boxes in "cutomise desktop" and so this is ok. I have problems however accessing internet explorer as it will not even open - it goes straight to "send error report" / memory could not be written. I have taken all the steps I think I should. running spyware, looking through add/remove programs, virus scans. This showed up nothing. You will have to forgive me if these methods seem somewhat, well amateur, but I have tried my best and now need the help of an expert. The laptop I use was one given to me from my brother last year. It runs on XP. I have posted a hijack log if this will help ??? I would be grateful for any assistance/ advice you can offer. Thank You

• Edit by bjgarrick: Unrequested, Inline HJT log removed!

 

Welcome to MajorGeeks.com!

Please follow forum guidelines and perform cleaning steps in the sticky thread before posting HijackThis logs.

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis

 

I have now followed all the instructions given and the results are as follows. I have used add/remove programs.did not appear to be anything there to delete i.e. i know what everything is. I had disabled system restore after cleaning, re-booted and re-enabled. The cleaning went as follows.Ad-Aware deleted about 20 files. i have followed instructions and allowed cleaning etc where files were found. i did not run bitdefender and panda scan as internet explorer wont open on the laptop. i attach the hijack log and hope that it is of use

 

Please see the below thread on how to install and run Ewido Security Suite.

Running Ewido Security Suite ...

 

I had already installed Ewido and updated it. I made all the recommended changes. would it be best maybe to install mozilla firefox?

 

We need to finish the cleaning process first, if you have installed and ran Ewido per the thread I provided for you then atatch the Ewido log with a fresh HJT log.