Windows Mal Soft Rem Tool doesn't know if I'm infected or not!

Dear Anyone.

So my computer developed random freezes, everything slowed down to a crawl. I downloaded the Windows Malicious Software Removal Tool, was VERY patient for almost 8 hours while it scanned my system and on the way through it clocked up 14 infected files on a 2T drive. Great, thought I, I'll get rid of those at the end....

Then it reached the end of the scan and told me my computer wasn't infected with anything - AFTER clocking up 14 infected files on the way through! I've got no idea where/what the files were, I blithely thought, never having used the tool b4, it would offer to delete/fix/quarantine the files it had found at the end of its scanning.

So what do I do next? I've scanned it once with Super Anti Spyware, found 3 infections and killed them. Once with Avast Free, found 1 more infection and killed that. Now Windows Malicious Software Removal Tool says I've got 14 more hiding somewhere - then tells me I'm clean! Everything's still as slow as it was before the scan so I'm pretty sure they're still out there somewhere - desktop still freezes too. What do I do next - re-run the Malicious Software Removal Tool and stop it before the end and clean the 14 files it's going to find (it must do because they haven't been changed.)

Or can you recommend another tool - freeware/cheap(ish!)ware - if it's brilliant and consistent I'll consider forking out bucks for it - that'll find the viruses Windows Malicious Software Removal Tool found at one point, then lost again!?!

Yours hopefully

Chris.

 

Dear Dr. Moriarty.

Here's the files you wanted - hopefully - never tried attaching files this way before! If I make any dumbasses, just tell me and I'll re-attach. I selected them all, chose UPLOAD and closed the window - I HOPE that was the right thing(s) to do.

Yours with great thanks

Chris.

 

Dear Chaslang et al.

For starters - thanks for all your help. You asked me to tell you how the computer's feeling - it seems groggy but better. I'm attaching as many of the logs you wanted as I could find - but there's a couple of things to watch out for because the logs don't seem to mention them.

When JRT was scanning the Registry, it hit a pile - about 30 - CLSIDs that came up 'access denied'. I tried doing a screenshot of the DOS page but the screenshot didn't 'take', when I tried to paste it into PAINT nothing happened and they were scrolling by too fast for me to copy-type them. But there was nothing mentioned about 'access denied' CLSIDs in the JRT log. I had to find/download the .SCR version of Old timer's program because something wasn't letting anything with a .EXE onto the computer at that point. There wasn't a MOVE IT button, but a FIX IT one so I clicked on that and a whole pile of things came up as 'successfully moved' so I hope I did the right thing. And the line wasn't yellow, it was blue, but there was an obvious box to paste the data into, so I did that before starting things. It froze solid when it tried to scan the Recycle bin. There's something in there that won't delete for love nor money, it just comes up as locked and even Unlocker won't unlock it. (Unlocker THINKS it's unlocked it until you try to delete it then it says it's locked again.) And there's a very peculiar last problem that's just started.

I now seem to be connected to the internet TWICE. The official connection's a Rhine III connection, 100mbps. But there's another one that's 10mbps and if you try to disable it, it says 'It is not possible to disconnect at this time. The system is busy with a connect or disconnect operation'. The link in 'Network Connections' on Control Panel just says: 'Internet Connection. Connected. Internet Connection.' And you get the same error message if you try to delete that. That's why I was in SAFE mode the first time, I was trying to clear/kill this mysterious second connection. It CAN'T (surely) be an I386 job because I've disabled that in BIOS. AND checked to make sure it's still disabled there (it is). Dunno if this second connection's the reason but I can't stream video any more - 3 seconds, stop. Dead stop. No video downloading to watch offline, no streaming, zilcho. I'm on Virgin, got 100mbps main connection (I know about contention but that's what the system THINKS I've got) and it WAS streaming pretty well at one point, few days back. Could this weird second connection be the reason?

Just to finish off - I do NOT d/l porn (or watch it - I have too much respect for women) Dodgy software - I have a ton of soundfonts which I write music with (on legit software, Quick Score Elite Level 2, which I bought) but that's about it and the SF2s were mainly from sites like Hammer sound and Home Musician. I'll own up - I got a cracked copy of Cubase but I've never actually installed that because it's too much for my poor brain till I can find real-life lessons.

Is Streambit Video Accelerator safe, got that to try to get my streaming back, I like watching online sport (NOT porn, just sport, movies, narrowstep TV on sites like Zattoo, things like that.) I use Firefox and Streambit hasn't made THAT much difference yet, TBH.

It's saying I've attached the MGLogs in the last E_mail so it's not letting me attach them again, but I'm willing to E-mail them to you.


Thanks again for all your help. Looking forwards to your reply.

Chris.

 

Dear ChasLang.

Very sorry I downloaded the wrong program to begin with. Had to d/l the oldtimer program from an Internet cafe computer because mine flat wasn't letting anything with .EXE on the end be downloaded.

I ran it, now I'm running the Get Logs program and I'm not sure if I've hit a problem or not. It's NWKTST.bat. I know it says 'be patient' and I am being patient but it's sat Checking Local Loopback Ping (its words) for the last 6-7 hours so far. Nothing else appears to be going on much. How long does it normally take (you're allowed to say 'days' if you want to and I'll just leave it going. Would it be OK to do my computer work around it though, just leave it in its own window doing its own thing?)

The Oldtimer program hit a problem - the stubborn, invisible folder in my Recycle bin. No matter what hits it, it says 'Can't remove Folder DD622 - Access is Denied!' It's survived all your lovely software AND Avast Free, SuperAntiSpyware and Spybot Search and Destroy (used before coming to your forum.) In fact that's the reason I was in Safe Mode originally, I thought that would immobilise whatever was creating that folder and let something actually wipe it. I've tried the 'show all hidden files' settings and that's not working so I can't rename it to delete it. Dunno if it's got anything to do with this mysterious second Internet connection I've got, or if it's the mysterious second connection that's holding up the ping thing, but NwkTest (got the capitalisation right that time) is just sitting there, minding its own business, not seeming to be doing much.... I'll leave the computer on with it running until you tell me otherwise (or not) but I'd like to know how long it usually takes (in hours/days/hopefully not weeks...) Still can't stream video, any stream lasts less than 2 seconds now and I was getting a full minute! I'm SURE it was streaming pretty well a week or so back, haven't been in this apartment long (or used the computer THAT much) but I'm sure it was.

Could the lack of streaming be the fact I have to be on Virgin Internet, because they're monopolising my building (I live in England and Virgin are the only people with lines going to this building, so can't easily be with anyone else!) I'm on a theoretical 100mbps. I dunno....

Thanks for your help so far. Sorry I used the wrong software, thought it was the same thing renamed to be downloadable.

Yours respectfully

Chris.

 

Dear Chaslang et al.

It's been many hours - ten or 11 - since I started running Get Logs and very slowly everything's been getting harder and harder to access - websites won't load, forget streaming video, aint gonna happen, music software's developed EXTREME weird sound probs (I'm trying to learn to write computer music from online videos - sad, no! -) so I'm gonna take a chance and restart the computer and re-run Get Logs.

I'm doing this at my own risk, I know, I won't blame you if the computer dies on restart. It's just I've gotta TRY to get this piece finished by tomorrow. And I dunno what else to do - sound's SO quiet even on max now I can't hear what I'm writing. And I can no longer watch my tutorials.

Yours respectfully

Chris.