ANTI-VIRUS detects - globalroot, systemroot, sys32, uac

knowone · May 23, 2009

my 2009 (so, it is current) Norton Anti-virus has recently detected a high rish in as described Packed.Generic.200 - the details are "globalroot\systemroot\system32\uac(ETC)
-- the Norton is unable to fix this problem AND this being described as a critical high rish i did a search on this and found places of other people having similar BUT, not exactly as I have to my problem --- my system is running XP and aforementioned 2009 Norton Anti-Virus which doesn't help this problem - in some of the other cases of this type problem - the mention of this type of problem in one post was being called a rootkit ( I don't know exactly what a rootkit is OR how bad OR to what extreme it could effect my computer) BUT, I have noticed a significant change for the worse in my computers performance - people had made mention of some programs to try to fix this - one was called combofix, I could NEVER get to run or install from the download BUT, if I did a live install from the download link & running the install directly the prompts did come up - the first few boxes keep telling me even after disabling the program all together from the services.msc option that it detected my anti-virus running AFTER still choosing to go though with the program, it said NOT to rename program file which I never did & then it closed -- I also have tried malware bytes, PANDA rootkit detector, a similar program by SOPHOS - but, nothing has worked yet or been detected by other programs HOWEVER, my Norton does detect this ---- SO, anyway I am just going to flood the web at different places like this HOPEFULLY, someone will have some kind of idea, perhaps have run into this problem before me & might possibly know of any idea of how to fix this problem -- I have also tried in earlier attempt of just taking the simple easy approach by going to my file search (which is the Windows desktop search BUT, I prefer the Classic search which you can open from the open desktop search HOWEVER, for some reason when clicking the use classic seach, it triggers a computer reboot SO, I am not sure if this part of the defense built into the problem (rootkit or whatever) to keep someone from getting at it - I was going to search for the problem file & just delete it - but, I can't get at it -- SO, perhaps some one will know

THANK YOU

Kestrel13! · May 23, 2009

Hello

You say you have used Malware Bytes, could we please see a log from running it as well as SUPERantispyware?

I see you are having problems running combofix? Try running it in safemode if you have no luck in normal mode. Or try renaming it to 123.com and see if it runs then.

You will also need to run MGTools.exe.

All this is mentioned in the below which you need to complete before we can assist you.

Welcome to Major Geeks!

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.

TDSSserv Non-Plug & Play Driver Disable

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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ANTI-VIRUS detects - globalroot, systemroot, sys32, uac

knowone Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member