Browser hijack problem

Discussion in 'Malware Help (A Specialist Will Reply)' started by Denkirk, Aug 5, 2009.

  1. Denkirk

    Denkirk Private E-2

    I believe that I have malware on my computer that is causing my searches to be redirected and is opening multiple internet windows in the background.
    I have already went to the malware removal guide, but the problem is still there.
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.
    READ & RUN ME FIRST. Malware Removal Guide

    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. Denkirk

    Denkirk Private E-2

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You have two drives/partitions. What is on the D drive? Is it a bootable drive?

    Let's start with this:

    Please double-click the RootRepeal.exe previously downloaded.

    * Select File then Scan
    * On the Select Drives form select drive [ insert drive infected here ] by "ticking" the box for drive [insert drive here] and click OK
    * When the scan is complete - highlight each of the following file(s) (one at a time if more then one is listed) by left clicking it. Then use right mouse click and select the Wipe File option only for each file.
    o C:\WINDOWS\system32\UACdnjkojwqgr.dll
    C:\WINDOWS\system32\UACdtpjtyeoaf.dat
    C:\WINDOWS\system32\uacinit.dll
    C:\WINDOWS\system32\UACmjuentxbsd.dll
    C:\WINDOWS\system32\UACmwfnkdmspk.dll
    C:\WINDOWS\system32\UACpkeqrntoay.db
    C:\WINDOWS\system32\UACppvjviqmek.dll
    C:\WINDOWS\system32\UACsvaoovkmna.dll
    C:\WINDOWS\Temp\UACd63b.tmp
    C:\WINDOWS\system32\drivers\49045237.sys
    C:\WINDOWS\system32\drivers\UACyproyojlvj.sys
    C:\Documents and Settings\Compaq_Administrator\Local Settings\Temp\UAC7311.tmp
    * After Wiping all files, immediately reboot your pc!

    After reboot, download/install/update and run the scanning tools you couldn't run!

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Now run Ccleaner to clean out only temp files and nothing else!

    Then make sure this folder is emptied of everything you can --> C:\Documents and Settings\Compaq_Administrator\Local Settings\Temp\
    including this:
    C:\Documents and Settings\Compaq_Administrator\Local Settings\Temp\3913574.exe

    NOW:
    GMER's MBR.exe

    • Double click on the MBR.exe file to run it.
    • A log will be produced & saved to the desktop, called MBR.log.
    • Attach this log to your next message.


    Now delete the current mbr.log file and then run the below instructions.
    Click Start > Run and copy & paste the following text in the code box into the Run box and then click OK. You must copy and paste or type in this exactly. The quotes must be exactly as shown and there is a space before the -f
    Code:
    
         "%userprofile%\desktop\mbr.exe" -f
    
    Now double click on the mbr.exe file and attach the new mbr.log

    run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach all the logs you could produce including:

    * C:\MGlogs.zip
     

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