Can't open internet explorer

s.yncmaster · Jan 8, 2009

I can't open Internet explorer unless I disable Third Party Extensions. When I uncheck this box I can open explorer without problems. I am attaching my log files. Thanks in advance.

s.yncmaster · Jan 12, 2009

I posted this thread a few days ago, but didn't get any answer. Did I post in the wrong forum? Should I run another tool? I didn´t post the files for the rest of the steps because I uninstalled the tools and the logs were lost, but when I ran them all I got was a couple of coockies. Should I run the whole procedure again?

bjgarrick · Jan 15, 2009

http://www.majorgeeks.com/images/grenade.gifWelcome! to MajorGeeks.com!http://www.majorgeeks.com/images/grenade.gif

If you haven’t already please run the steps below. If you have ran all of the steps below then please attach all of the requested logs. Also, please be patient with us as we are extremely busy and we are only available when time permits as we are all volunteer our time here.

Please follow the instructions in the READ & RUN ME FIRST link given further down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in Safe Mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

To avoid additional delay in getting a response, it is advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Can't open internet explorer

s.yncmaster Private E-2

Attached Files:

MGlogs.zip

s.yncmaster Private E-2

bjgarrick MajorGeeks Admin - Malware Expert