ComboFix Log

Discussion in 'Malware Help (A Specialist Will Reply)' started by Buffy1999, Jan 1, 2009.

  1. Buffy1999

    Buffy1999 Private E-2

    Hi there.

    I recently ran a ComboFix scan on my computer. I had problems with links redirecting me, annoying popups and the classic 'You have a security problem" popup! I realized it was spyware so I ran ComboFix.

    I got a log and I'll be honest: I have no clue whatsoever as to how to utilize it. I'd really love some help. =)

    Here is the log:

    Edit by bjgarrick: Inline log attached!

    ....???? What does this tell me? What do I do next?
     

    Attached Files:

    Last edited by a moderator: Jan 2, 2009
    Buffy1999, Jan 1, 2009
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    It tells us that you need to do the below since you are still infected and a ComboFix scan alone is not adequate as it is only a specialty tool. And yes during the below procedure you will need to download the new version of ComboFix where and when requested and run a new scan.


    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide


    Helpful Notes:



    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid addtional delay in getting a response, it is strongly advise that after completing the READ & RUN ME you also read this sticky Don't Bump! It Only Hurts You!!!. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
    chaslang, Jan 4, 2009
    #2
  3. Buffy1999

    Buffy1999 Private E-2

    Sorry for getting back to you so late.

    I'm having trouble trying to clean the recycling bin of my antivirus...?

    I'm currently using Symantec Antivirus and Spyware Doctor and I'm not sure how to remove the files there...?

    Thanks for the help so far. It's appreciated. =]
     
    Buffy1999, Jan 11, 2009
    #3
  4. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    1. Double-click on the SAV shield icon in your Notification Area (lower right-hand corner of screen).
    2. From the View menu choose Quarantine.
    3. Select the file you want to delete.
      • To select all files, click on the first file. Scroll to the end of the Quarantined files list. Hold down the SHIFT key and click on the last file
    4. Click the Delete button in the toolbar (looks like a red x).
    5. In the take action dialog box, click Start Delete.
    6. When status has changed to succeeded click Close button.
    7. If more documents appear in the list, repeat steps 3 - 6 until finished.
    8. When done, click Close. Click Exit to exit SAV.
    If you still can't empy the list then just skip this step for now.
     
    bjgarrick, Jan 15, 2009
    #4

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