Computer - slow then freezes

felixolpito · Apr 19, 2009

Hi,

I'm having trouble with my computer and really need some help.

All applications are running slowly - including internet exploer, windows media player etc.
The internet connection keeps on connecting and disconnecting. (I beleive my connection is fine - this is probably causeed by whatever's making my computer run slowly/crash).

After a while the computer will just crash. The monitor will just turn black - though it reamains on.

I then have to switch of my computer from the mains to boot up again.

I've tried to fix this myself but with no success.

I've done scans using my CA anti vrus program and ad-aware. I've also scanned for viruses and have scanned the registry using the online windows online tool.
There are no signs of any viruses or malware.

I've checeked the disk for errors, done a disc cleanup, defragmented my hard drive and I've also restored my computer to a time before the problem began - but none of these seem to have helped.

I haven't got a clue what to do next so any help would be greatly appreciated.

I'm running

WIndows XP 2002.
Service Pack 3
CPU 2. 80 GHZ
448MB of Ram

Please let me know if there's anymore information you need.

Many Thanks in advance

Carl

TimW · Apr 21, 2009

Welcome to Major Geeks!

If you feel you have a malware issue:

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

To avoid addtional delay in getting a response, it is strongly advise that after completing the READ & RUN ME you also read this sticky Don't Bump! It Only Hurts You!!!. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Computer - slow then freezes

felixolpito Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member