hp mini keeps getting log in screen

Discussion in 'Malware Help (A Specialist Will Reply)' started by tripwwf, Feb 11, 2009.

  1. tripwwf

    tripwwf Private E-2

    1 - I had a virus/spyware that changed my wallpaper to VIRUS!! and a lot of other things were changed as well.

    2 - After logging off I am unable to log on. If I select my username on the logon screen it acts like it's loading then returns to the logon screen. Nothing happens.

    3 - Safemode won't start.

    4 - F11 doesn't work. (restore factory settings). Nothing happens.

    5 - It's an HP mini so no Cd drive. We do have flash drives though.

    Seeing as the computer is virtually unaccessable I can't download anything including HJT.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to do the below but if you are implying that this PC does not even boot, then you are in the wrong forum and will need to work that issue the Software Forum. Your message is a little confusing because you imply you can login since you cannot logoff if you have never logged in. But then your last sentence says
    which is confusing. You never stated in the list of problems that you could not connect to the internet.


    So if you are able to boot up and login then you need to follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:


    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. tripwwf

    tripwwf Private E-2

    Thanks for the help.
    HP had me download a recovery to a flsh drive, then I found out after the install it was the new linux for HP mini. So ill try that and see what happens.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Good luck.
     

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