I am getting this error. kb893803v2 setup error setup has detected that the serv

Re: I am getting this error. kb893803v2 setup error setup has detected that the

Welcome to Major Geeks!

I'm sorry but this is not a malware problem so I have moved it to the Software Forum.

 

Re: I am getting this error. kb893803v2 setup error setup has detected that the

According to what I'm seeing, webmediaplayer is malware.
http://www.symantec.com/security_response/writeup.jsp?docid=2008-042213-2434-99&tabid=2
http://www.paretologic.com/resources/definitions.aspx?remove=WebMediaPlayer
and he did help with removal here http://forums.majorgeeks.com/showthread.php?t=149790

I will send a PM to chaslang and maybe he will move this back.

While waiting, start here http://forums.majorgeeks.com/showthread.php?t=35407
and follow the directions for whatever version of windows you are running. When done or if you get stuck at a certain step, post what you've done and whatever logs are asked fo in the malware part of the forum.

 

Re: I am getting this error. kb893803v2 setup error setup has detected that the

Yes sorry about that. I overlooked the comment about webmedia player. I'm moving this back to the Malware Forum.


Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

• If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
  • TDSSserv Non-Plug & Play Driver Disable
• If something does not run, write down the info to explain to us later but keep on going.
• Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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