I really need help!!!!!

Discussion in 'Malware Help (A Specialist Will Reply)' started by mikefrayser, May 21, 2009.

  1. mikefrayser

    mikefrayser Private E-2

    I really need some help. I know my computer has been invaded I just can't get rid of the stuff. Its running slow, explorer windows open at night while I sleep among other things. I ran avg and cleaned up some and eusing registry cleaner but when I run spybot S&D it runs for a long time and finds issues but then my computer shuts down just before spybot finishes the scan. I ran SmitFraud and then tried Spybot again but same result. Could someone please help me? I will sincerely any assistance that anyone may provide.
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Do not worry about SpyBot search and destroy.

    What you need to focus on now are the below four programs:

    • SUPERantispyware
    • malware Bytes
    • Combofix
    • MGTools

    Once you have followed thru all of the below which I shall link to for reference:

    Welcome to Major Geeks!

    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.
    READ & RUN ME FIRST. Malware Removal Guide
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:
    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.


    Then you will need to attach logs from those 4 afore-mentioned programs in order for me to help you.

    Thanks
    Kestrel13!
     

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