Isass.exe issues

ShinyThings · Jul 7, 2009

Hi

I've been having some problems with my PC and I'm almost positive it's because of isass.exe

My computer has been operating normally and certainly has not been running slower that usual. The only reason I suspected something was up was because I couldn't access my task manager or registry. I did some net searches and found a RUN command to force task manager to open and pretty much looked up all the exe files under the Processes tab which I didn't recognize. This led to isass.exe

I've checked out several removal guides but none of them really work and I don't want to mess about in my registry. I do not have an isass folder in my System32 folder. I have run the registry cleaner from CCleaner. I have also scanned my pc using SUPERAnti-Spyware as well as a McAfee (although dated virus definitions) scan with nothing popping up.

Also I don't know if this is relevant but a while back I had that Antivirus 2009 thing which created pop-up windows for me to download their fake program. I didn't even click the X to close them and used SuperAnti-Spyware to get rid of it.

Any help would be appreciated. I am sorry if this has been covered but all the isass threads I found did not list similar issues to mine.

ShinyThings · Jul 7, 2009

Nevermind. I downloaded and did a scan using a different program. Turns out I've got the Fakeavalert and Bloodhound Exploit 196 trojans. Now just to get rid of them . . .

chaslang · Jul 9, 2009

Welcome to Major Geeks!

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.

TDSSserv Non-Plug & Play Driver Disable

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Isass.exe issues

ShinyThings Private E-2

ShinyThings Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member