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Discussion in 'Malware Help (A Specialist Will Reply)' started by simpsonsdirektor, Nov 6, 2010.

  1. simpsonsdirektor

    simpsonsdirektor Private E-2

    I hate to start a new thread, but I cant seem to get this thing sorted out...


    random links, usually googled, redirect themselves to other crappy search engines....and then I can't back out (btw what is the term for that?)

    I rand hjt,

    i have the log,

    I followed the steps on the malware removal thread, but most of them, left my internet not working...

    im really at wits end...

    i dont want to post my hjt thread right away and get in trouble
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Soory but we don't need it and it will not help us which is why we don't ask for them.

    Then you need to attach the below logs which we do request.
    • SUPERAntiSpyware
    • Malwarebytes
    • ComboFix
    • RootRepeal
    • MGtools
     
  3. simpsonsdirektor

    simpsonsdirektor Private E-2

    they all run logs?
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    They all create logs not run them.;) See the instructions in the READ & RUN ME.
     
  5. simpsonsdirektor

    simpsonsdirektor Private E-2

    i did, and they left my internet not working.
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to attach the logs created from running them. The below is a direct quote from the cleaning procedure.
     
  7. simpsonsdirektor

    simpsonsdirektor Private E-2

    so you want me to post all the logs from all those programs?
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes that is what was requested in the READ & RUN ME and in my first message.
     
  9. simpsonsdirektor

    simpsonsdirektor Private E-2

    alright, well what should I do if one of the programs blocks my internet?
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You said you already followed the instructions. Just attach the logs. If your internet is being blocked it may just be due to malware on your PC. The act of removing the malware, could just leave things in a state that just need to be reconfigured. Unless you follow the instructions and attach the logs we ask you to attach, we have no idea what your problems are. The instructions are very clear about working from the beginning to the end and then attaching logs. You said you already ran them in your first message here. If you already ran them, you already have the logs and needed to attach them.
     
  11. simpsonsdirektor

    simpsonsdirektor Private E-2

    right, but i had to do a system restore in order to get my internet back up an running
     
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your next message needs to have the logs attached. If you do not attach the logs to your next message I will close this thread as I cannot help you if you will not help me to help you by attaching the logs.
     
  13. simpsonsdirektor

    simpsonsdirektor Private E-2

    heres one. im running them but some are taking longer than others.
     

    Attached Files:

  14. simpsonsdirektor

    simpsonsdirektor Private E-2

    this is what im looking at with mgtools
     

    Attached Files:

  15. simpsonsdirektor

    simpsonsdirektor Private E-2

    and this...
     
  16. simpsonsdirektor

    simpsonsdirektor Private E-2

    sorry...here it is.
     

    Attached Files:

  17. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You said you already ran them? All you need to do was attach the logs if you had already ran them. The logs would still be there even if you did a System Restore.

    You did not download and use the version of Malwarebytes given to you in our link. You are extremely out of date using version 1.41 and database version 2775. As of yesterday, the current version was still 1.46 and the database version was 5062. You are 5 program versions out of date ( more than a year ) and 2287 database versions out of date. It is very important that you use the current versions as specified in the cleaning procedure so that malware can properly be found and removed. Also using out of date versions can lead to problems since you may be using a version that has bugs or false detection issues. You need to download and install the current version and also you MUST update during the installation to get the correct database which is now 5067 as of today. To make it easier for you. Here is the link to the program:

    Malwarebytes Anti-Malware


    Now run a new scan and this time make sure you allow it to fix what it finds. Your last log shows that you took no action. Then attach the new log. Also you need to uninstall and delete all the illegal software on your PC and all the keygens before we will continue. These are likley the source of where you infections came from. See our policies: Warning about Porn, Keygens, Cracks, and other Illegal Software


    Then you need to attach the logs from ComboFix, RootRepeal, and MGtools ( I don't need a snapshot of what MGlogs.zip looks like. I need the ZIP file attached here. )
     
  18. simpsonsdirektor

    simpsonsdirektor Private E-2

    the reason I have this problem is I dowlnoaded a torrent that I guess had some malware in it. I deleted the torrent, but i guess its still kicking.
     
  19. simpsonsdirektor

    simpsonsdirektor Private E-2

    heres the zip
     

    Attached Files:

  20. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Why are you running this PC with no protection software installed????

    Yes which is where you are likely downloading illegal software and cracks from too. Did you uninstall the cracked software and delete all the cracks and keygens as requested? You need to remove all the illegal software like Adobe.

    You need to get the new Malwarebytes installed and updated as requested and run a new scan and make sure this time you fix the malware it is finding. Part of your problems are being found by Malwarebytes and it will fix some of the issues. Attach the new log after running it and fixing the malware. Do not select ignore.

    You also need to disable UAC as requested in the READ & RUN ME. You still have it enabled and that will cause problems with fixing your PC and with running programs like MGtools.



    Uninstall the below software:
    Java(TM) 6 Update 15
    Java(TM) SE Runtime Environment 6
    Viewpoint Media Player <-- should have been uninstalled in step 5 of the READ ME

    Download OTL by Old Timer and save it to your Desktop.
    • Double-click OTL.exe to start the program.
    • Copy and Paste the following code into the Custom Scans/Fixes textbox. Do not include the word Code
      Code:
      :processes
      :otl
      :files
      C:\Users\CJ\AppData\Local\Lqevupukaleg.bin
      C:\Users\CJ\AppData\Local\Wdabihuv.dat
      C:\Users\CJ\AppData\Roaming\Microsoft\Windows\shell.exe
      C:\Users\CJ\AppData\Local\Temp\dwm.exe
      C:\Users\CJ\AppData\Roaming\Microsoft\svchost.exe
      C:\Windows\TEMP\CR_4877.tmp
      C:\Users\CJ\Local Settings\TEMP\dwm.exe
      C:\Users\CJ\Local Settings\TEMP\Low
      C:\Users\CJ\Local Settings\TEMP\~DF3E4A68CCA2B0CDE3.TMP
      C:\Users\CJ\Local Settings\TEMP\~DF7FF29BA4E0FE44E9.TMP
      C:\32788R22FWJFW
      :commands
      [PURITY]
      [EMPTYTEMP]
      [RESETHOSTS]
      [CREATERESTOREPOINT]
      [REBOOT]
      
    • Then click the Run Fix button at the top.
    • Click the OK button.
    • OTL may ask to reboot the machine. Please do so if asked.
    • The report should appear in Notepad after the reboot. Just close notepad and attach this log form OTL to your next message.

    After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the new log from Malwarebytes
    • the log from OTL
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  21. simpsonsdirektor

    simpsonsdirektor Private E-2

    ok, well every now and then, after running a program, my access to the internet is cut off and I have to a system restore.

    what should I do then?
     
  22. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Stop running System Restore and attach your logs. Transfer them to another PC if necessary so that you can upload them. Each time you run System Restore you are undoing all the fixes and you are just restoring the malware which is the root cause behind your problems. If you keep doing this, you are just wasting your time and ours. Your alternative would be to format and reinstall.
     
  23. simpsonsdirektor

    simpsonsdirektor Private E-2

    every time i run these programs, i cant access the internet....idk what to do after that...please explain why this keeps happening.
     
  24. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Because you have malware from downloading torrents and illegal software. You need to follow the instructions I gave you and attach the new logs even if you have to do it from another PC. If you run System Restore anymore, we will be finished with this thread.
     
  25. simpsonsdirektor

    simpsonsdirektor Private E-2

    I dont think its from the malware, I think theres something im doing wrong with the settings on these programs
     
  26. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No it is from the malware. Thousands of people run these tools everyday. There is nothing wrong with the settings. They are designed to remove malware. Once the malware is removed, it is possible that it is causing a problem due to how it is hooking into your system. If you would stop running system restore and attach the logs from after the fixes, we could possibly tell you how to fix your connection. It may just be that a fake proxy server is being setup and needs to be removed. Without the logs we cannot help you.
     
  27. simpsonsdirektor

    simpsonsdirektor Private E-2

    can the thing is, i rely on the internet alot for school, and I need to have access it pretty much all the time, so if i run these programs, what can I do to get back online. its only cause I cant wait for a response. plus id have to get to another computer that I dont have.
     
  28. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Attach the below logs:
    • the new log from Malwarebytes
    • the log from OTL
    • C:\MGlogs.zip
    You are obviously able to get on the internet at this point. So do as directed or stop wasting Chaslang's time.
     
  29. simpsonsdirektor

    simpsonsdirektor Private E-2

    ok when I run the logs, I CANT get on the internet, the only reason Im on now, is because I did the system restore.
     
  30. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please run this online scan and attach the resulting log:

    eSet Online Scan.
     
  31. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    And the logs from the previous fixes I gave to you should still exist anyway. If you complete all the steps all the way thru to running the GetLogs.bat command, all log files from before you run System Restore would still exist and you can attach the via two methods.
    1. Use another PC to post them here and do not run System Restore
    2. Run System Restore to get your connection back and just post the logs.
    It is rather simple attach the logs and we can try to help you. Don't attach the logs and we are finished.

    As I stated back in message # 26, I believe that you just need to disable a proxy server that is being setup by malware. You are not losing internet connection due to the tools. You are losing it due to malware being removed and the proxy server that the malware established ( to steal all of your info ) is why you have no internet connect. Run the fixes and after that, just delete the proxy entry in your browser and you will likely have an internet connection. See; Proxy Server - Changing Settings
     
  32. simpsonsdirektor

    simpsonsdirektor Private E-2

    here is the eset
     
  33. simpsonsdirektor

    simpsonsdirektor Private E-2

    alright now here it is
     

    Attached Files:

    • ESET.txt
      File size:
      862 bytes
      Views:
      8
  34. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes and notice it found the same files I was asking you to fix back in message # 20. Now run the fix I gave you in message # 20 and attach those new logs requested. And if you have a problem connecting to the internet DO NOT USE SYSTEM RESTORE, fix the proxy server entry that I told you about.
     
  35. simpsonsdirektor

    simpsonsdirektor Private E-2

    alright, im gonna run some logs, if for whatever reason I cant get on the internet, what should I Do?
     
  36. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please read what I already explained several times.
     
  37. simpsonsdirektor

    simpsonsdirektor Private E-2

    here is the mg tools zip
     

    Attached Files:

  38. simpsonsdirektor

    simpsonsdirektor Private E-2

    and here is the rest.
     
  39. simpsonsdirektor

    simpsonsdirektor Private E-2

    and the super anti spyware
     

    Attached Files:

  40. simpsonsdirektor

    simpsonsdirektor Private E-2

    and im not sure which one you needed of the malware bytes
     

    Attached Files:

  41. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You are not running the fix I asked you to run. See message # 20.
     
  42. simpsonsdirektor

    simpsonsdirektor Private E-2

    you mean otl?
     
  43. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes!! OTL.
     
  44. simpsonsdirektor

    simpsonsdirektor Private E-2

    alright I'll run it tonight when I get a chance
     
  45. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I mean everything in message # 20 in the order written. OTL was part of what was requested. If you don't do everything I ask for we will me asking you to complete the instructions again.
     
  46. simpsonsdirektor

    simpsonsdirektor Private E-2

    the only log i havent attached was the otl.
     
  47. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Things had to be run in the correct order. If you are running OTL now, then you need to run C:\MGtools\GetLogs.bat again and then attach the new MGlogs.zip since this was requested to be obtained after running the OTL fix.
     
  48. simpsonsdirektor

    simpsonsdirektor Private E-2

    so run otl, then mgtools again.
     

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