lost emails etc.

sean1214 · Jan 4, 2009

My wife and I both use hotmail. She recently lost all her contacts, inbox, folders, everything. I didn't. She doesn't know if it was a virus or anything, but it was like she had started a whole new hotmail account. Should we just run Read me and Run me first? Any help is greatly appreciated.

bjgarrick · Jan 7, 2009

sean1214 said: ↑

My wife and I both use hotmail. She recently lost all her contacts, inbox, folders, everything. I didn't. She doesn't know if it was a virus or anything, but it was like she had started a whole new hotmail account. Should we just run Read me and Run me first? Any help is greatly appreciated.
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Anything is possible with malware however if you use the "online" webmail as in you login from the website it's more than likely a hotmail issue. If you feel like you think it's malware related feel free to attach the logs for confirmation.

If you wish to run the steps in the READ ME, I will post our initial instructions below as a reference.

Please follow the instructions in the READ & RUN ME FIRST link given further down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in Safe Mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

To avoid additional delay in getting a response, it is advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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lost emails etc.

sean1214 Private E-2

bjgarrick MajorGeeks Admin - Malware Expert