MacAfee AntiVirus?

Discussion in 'Malware Help (A Specialist Will Reply)' started by shanrene123, May 27, 2009.

  1. shanrene123

    shanrene123 Private First Class

    I am working on a friend's desktop pc, running Windows Vista. I suspect it may be infected, but am unsure. I did a simple system restore and was able to get it to not shut itself off. It will also stay connected to a network via a hardwire plug-in to a router with high speed cable modem. It has a full version of MacAfee AV and Windows Defender. MacAfee will not finish an update and says there are files missing and to reinstall it. Can I safely remove it via Add/Remove Programs...and will that clean out any previous infections found? Also, what do I do with Window's Defender while I am working through the Read-Run Me instructions? Haven't done this in a while so I am nervous & a bit scared. Any suggestions would be much appreciated! Thanks so much, Shanrene
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Yes you can use add/remove programs to uninstall it. If you are referring to the quarantine folders, also yes. But if you are concerned about any malware that might have been hiding in the restore point that you went to, and want to see if all traces of MvAfee are removed then:

    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.
    READ & RUN ME FIRST. Malware Removal Guide

    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
    Last edited: May 29, 2009

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