Malware removal

Discussion in 'Malware Help (A Specialist Will Reply)' started by PatriotG, Jul 15, 2009.

  1. PatriotG

    PatriotG Private E-2

    Hello:

    Im usually pretty good with virus and malware removal, but I have a doozy on my hands.

    To make a long story short, I inadvertently trusted an executable and it has wreaked havoc on my home ppc.

    I have been working on it 2 days and have made progress but this is where I am.

    My borwser ranadomly redirects to sites Im not going to when I use goole links and probably yahoo, although I rarely use yahoo.

    I was using Symantec endpoint protection, but whatever was installed, pretty much ruined it. Full scans of my C: drive wouldnt fully scan. It only scanned about 1000 files and then said it was completed.

    I have since tried to uninstall Symantec but it wouldnt uninstall fully.
    Im going to try another attempt to uninstall tonight.

    But that isnt the problem, I have run several malware programs includin Hijack This, Root Repeal, Loaris Trojan remover, and deleted a bunch of garbage.

    But..... Root Repeal found the following files which are hidden and invisible.

    th: C:\WINDOWS\system32\MSIVXbmqqaruofnxbtfwstgkvppbdgcnfxues.dll
    Status: Invisible to the Windows API!

    Path: C:\WINDOWS\system32\MSIVXcount
    Status: Invisible to the Windows API!

    Path: C:\WINDOWS\system32\MSIVXxtuwywcfaqbdmixetewswwiblhylkltk.dll
    Status: Invisible to the Windows API!

    Path: C:\WINDOWS\system32\drivers\MSIVXrxdaivrfqqumqsefekqqqpnuylakcmej.sys
    Status: Invisible to the Windows API!

    Path: C:\Documents and Settings\XXXXXX\Local Settings\Temporary Internet Files\Content.IE5\1UBT7TS9\USDC0001[1].xml
    Status: Invisible to the Windows API!

    If you are familiar with Root repeal It doesnt delete or wipe files per say. But its showing the files as being there.

    Now I have tried just about all I know and cant delete these suckers, and I know that they are part of the problem.

    Ive gone into the registry and cant find any references to the above files.

    I have "show" hidden system files checked, as well unchecked "hide protected operating system files" and unchecked the "hide file extension for know file types" and the damn files are still invisible.

    So my question is, how do you make Hidden&Invisible files visible?

    Also if anyone can help with this in general Im open to suggestion. A complete format of the drive is a last resort.
     
    Last edited: Jul 15, 2009
    PatriotG, Jul 15, 2009
    #1
  2. PatriotG

    PatriotG Private E-2

    PatriotG, Jul 15, 2009
    #2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    aWelcome to Major Geeks!

    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.
    READ & RUN ME FIRST. Malware Removal Guide

    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
    ​
     
    TimW, Jul 18, 2009
    #3

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