Malware/virus redirecting, blocking malwarebytes, etc. please help

Discussion in 'Malware Help (A Specialist Will Reply)' started by DaPain, Oct 6, 2011.

  1. DaPain

    DaPain Private E-2

    Symptoms listed in order of when I discovered them.

    1. Google redirecting.
    2. Malwarebytes crashed on first scan.
    3. Malwarebytes pop-up 'Windows cannon access the specified device, path, or file. You may not have the appropriate permissions to access the item.'
    After restarting in safe mode with networking, still the same malwarebytes problem.
    4. Malwarebytes shortcut icon changes from the malwarebytes icon to a generic icon.
    5. All of the shortcuts on my descktop are faded or like they are in a shadow.
    6. My Quicklaunch tool box is empty, I had 5+ shortcuts on my Quicklalaungh menu.
    7. I've been running Firefox, but I tried IE. I noticed in task manager that there are 4 to 5 iexplorer.exe programs running. Force closed one, another iexplorer.exe file opens/loads in it's place.

    So I've come here for some answers. Please please help me.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Download and save the below tool from Grinler @ bleepingcomputer to your Desktop or anywhere else you can find it ( if the Desktop is not showing )

    http://download.bleepingcomputer.com/grinler/unhide.exe

    Now run it. Then continue on to the below


    Now goto the below link and follow the instructions for running TDSSKiller from Kaspersky
    Be sure to attach your log from TDSSKiller (See: HOW TO: Attach Items To Your Post )



    Now please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:


    READ & RUN ME FIRST. Malware Removal Guide

    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. DaPain

    DaPain Private E-2

    If you don't mind, I'll use this post as a checklist for the things I've done so far.

    Used grinler's tool - Done
    TDSSKiller - I forgot to mention this in my previous post, but I've already started the Malware Removal Guide...TDSSKiller done. Log posted here.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to finish the rest and attach the other logs as soon as you can. TDSSkiller found and attempted to fix a couple things but you may have more issues.
     

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