Null0 & no connectivity

Discussion in 'Malware Help (A Specialist Will Reply)' started by nichj99, May 3, 2011.

  1. nichj99

    nichj99 Private E-2

    Hi Guys,

    My partners father last week recieved adware on his desktop computer, to which I managed to get rid of pretty easily with a bit of research online.

    Last night he tells me that its all back and the pop-ups are more frequent than before, except this time theres no internet connectivity and an icon on the desktop that has never been seen before. its called Null0.###########.rar (the ##### reflect a random bunch of numbers). He seems to think that the common time that the popups have started is when he is viewing the ebay.co.uk page (we are in australia).

    McAfee security wont run due to no internet connectivity, however I am able to run a virus scanner (they have McAfee) which comes back empty. Searching the internet, there seems to be little to no information available on the Null0 file. System restore is broke & wont open - says file cannot be found either so i can't get into it to turn it off.

    Can anyone shed some light?
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I want you to run TDSSKiller so refer to the below for how to do so.

    TDSSkiller - How to run

    Then continue with the below.

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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