Please take a look at my logs.

Hello, mrjuggles.

I am currently reviewing your logs and will get back to you with a set of instructions as soon as possible. Our queue is working the oldest threads first.

Thanks for your patience.
dr.m

 

Hello, mrjuggles - please do not install any other software while we are still working with you unless instructed. Once we have given you the all clean and final instructions you will be free to install what you want.

I strongly recommend that you clean up this account's Desktop immediately leaving only links.[ C:\Users\Sylvie\Desktop ] Do not store downloads, exe files, iso files....etc on your Desktop. First it is not a safe place to keep them (i.e., you may loose them due to malware, and a cluttered Desktop is an easy hiding place for malware), and last but not least - it can have an effect on your PCs performance.

NOTES: Consider updating these applications:
1) Your outdated Mozilla Firefox (2.0.0.12) to the more secure Mozilla Firefox 3 3.6.3 Final
2) Your outdated Adobe Reader 8.1.2 Security Update 1 (KB403742) & Adobe Reader 8.1.2 to the more secure Adobe Reader 9.3

* I noticed that you don't have any version of Sun Java installed. Did you forget to install it or you don't feel that you need it?

Step 1:
Let's do this to remove some left-overs from Norton -
Please download and run Norton Removal Tool (SymNRT) 2009.0.5.26 , re-boot, then run it again.
Then - Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 2:
Open CCleaner - select "Cleaner" > "Run Cleaner" <---use this function ONLY!

Step 3:
Then run the below online scanner and post the results from it:
Using ESET's Online Scanner

Step 4:
Now go to this link MGTools and download the new version of MGtools....overwrite your previous MGtools.exe file with this one.

Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).

Please attach the new C:\MGlogs.zip file to your next reply, also report the results from the ESET's Online Scanner.

* What malware problems are you still experiencing?"

dr.m

 

*You were instructed in the Vista Cleaning Procedure NOT to download MGTools.exe to the desktop.

Since you did not answer this question...

...and no malware is found in your last logs -

Delete this now, or our final cleanup steps will be incomplete:
C:\Users\Sylvie\Desktop\MGtools.exe

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Go to add/remove programs and uninstall HijackThis.
7. Goto the C:\MGtools folder and find the MGclean.bat file. Double-click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work through the below link:
   • How to Protect yourself from malware!

Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif

 

I'm glad you confirmed what the logs told me, and "You're Welcome".

dr.m