Pop-ups virus! i think, I need lots of help

Discussion in 'Malware Help (A Specialist Will Reply)' started by Girlygirl_Stephanie, Apr 6, 2009.

  1. Girlygirl_Stephanie

    Girlygirl_Stephanie Private E-2

    So i really have no idea about computers...:confused it took me a while to even figure out how to post this message lol. so i will try my best explaining what is wrong.

    First, my computer will randemly pop-up these pop-ups. second my comp has gotten super slow ( like 10min to pull up the start bar ). And when i get to click on certain programs like MSN messanger nothing will happen these programs wont even load up anymore. any help would be great, because i dont want to formatt my computer because i have my school work ( hopefully ) saved onto it but i cant pull up the program to even get at it to copy it to something else! thanks a bunch xox

    stephanie
     
  2. Girlygirl_Stephanie

    Girlygirl_Stephanie Private E-2

    I cant even open up my internet explorer. im just using my 2nd comp for now
     
  3. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Welcome to Major Geeks!

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide

    Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME ) onto another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes, you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid additional delay in getting a response, it is advised that after completing the READ & RUN ME you also read this sticky:
    4. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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