Slow computer

Sandenscot · Jan 10, 2009

we have a laptop that has suddenly come to a crashing halt with regard to speed. I mean you click on something and it may take two minutes to open or even longer. Not sure what happened but we have spysweeper on the computer and the scan showed nothing, although it was turned off for a few days and my kids use the computer so perhaps something happened. Any suggestions. this is after the computer sits for a while as well, not related to start up although that is slow too. by the way, when I ran a complete sweep with spysweeper it took like 10 hours

Sandenscot · Jan 13, 2009

Blue Sreen

Well, I was going along, doing all the recommended steps and got to the antimalware installation and it just froze on the install..got about 99 percent done and froze. I had to stop the installatoin and thought I would try again but now I get a the infamous blue screen pretty quickly and cannot install anything. The computer seemed like it was getting better. Any suggestion besides reformatting the drive?

TimW · Jan 13, 2009

Welcome to Major Geeks!

Slow computers can have various reasons....if you think it is malware, then:

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

To avoid addtional delay in getting a response, it is strongly advise that after completing the READ & RUN ME you also read this sticky Don't Bump! It Only Hurts You!!!. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

Sandenscot · Jan 15, 2009

everything worked out great...went through the malware run and everything is back to normal....THANKS

TimW · Jan 16, 2009

If you are not having any other malware issues, then:

We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection, but are effective as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.

If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)

Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required

"%userprofile%\Desktop\combofix" /u

Notes: The space between the combofix" and the /u, it must be there.

This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

Delete the C:\combofix folder from combofix (if it exists)

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Go to add/remove programs and uninstall HijackThis.

You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip

If you are running Vista, Windows XP or Windows ME, do the below:

Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.

Then reboot and Enable System Restore to create a new clean Restore Point.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

Click to expand...

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Slow computer

Sandenscot Private E-2

Sandenscot Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Sandenscot Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member