taskmgr.exe - Application Error

Discussion in 'Malware Help (A Specialist Will Reply)' started by petecito, Feb 6, 2009.

  1. petecito

    petecito Private E-2

    Hi guys,

    I'm getting 'The instruction at "0x010003d9c" referenced memory at "0x00000000". The memory could not be "written". When I click on OK the screen starts alternating between the startup wallpaper and a mangled desktop with Active Desktop Recovery showing. I then can't do anything on the laptop but watch the light show!

    I've gone through similar threads and they don't seem to address this problem.
    I'd go through the basic housekeeping tasks but can't get control of the PC unless I go into safe mode and then I can't see the full screen.

    Can anyone help?

    Much appreciated!

    -Petecito
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your problems may not be due to malware.
    Are you saying you only have the problem in normal boot mode if you try to use Task Manager. If so don't run Task Manager and run our cleaning steps in normal boot mode. If the problem occurs at boot up and you have no control over it, then as stated below you can do the cleaning steps in safe boot mode since you have an issue in normal boot mode. SUPERAntiSpyware may not let you install it in safe boot mode. Skip it if that becomes a problem.

    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

    If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:


    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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