Troj/Virtum-Gen & Mal/FakeAvJs-B

Hi!
I'm not very skilled at handling computers, I admit that most computer talk sounds like another language to me. Earlier tonight, I was trying to watch the office online, and through one of the many websites I visited, I had to run a program in order to be able to see the episode. I ran the program, and my computer alerted me of a trojan. I was never able to see the episode, needless to say. I have run my sophos scan and it alerted me of 2 different viruses: Troj/Virtum-Gen & Mal/FakeAvJs-B. I followed the steps to get rid of the first one, and upon restarting my computer, like sophos asked me to, I'm still getting the pop-ups telling me that I have a security problem. Also, Sophops offered no action to remove the second problem. And, as I'm typing this, I just got a pop up from windows defender warning saying its detected TrojanDownloader:Win32/Renos.DZ. I don't know if this is related to either of the things that sophos detected, but I don't know what else to do. I really don't know a lot about computers and I certainly know nothing about ridding my computer of viruses. Please help!

-Dania-

 

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Please follow the instructions in the READ & RUN ME FIRST link given further down and attach the requested logs when you finish these instructions.

• If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
  • TDSSserv Non-Plug & Play Driver Disable
• If something does not run, write down the info to explain to us later but keep on going.
• Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. To avoid additional delay in getting a response, it is advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!
4. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.