Trojan/Malware Issue

Discussion in 'Malware Help (A Specialist Will Reply)' started by coltrane, Feb 15, 2009.

  1. coltrane

    coltrane Private E-2

    Hey there. For the longest time I've tried to clean my XP on my own but this virus has gotten the better of me and so I decided to ask for some help.

    It first started with redirecting on firefox, then pageloaderrors when I tried to access malwarebytes.org/other anti virus sites, my existing malwarebytes and superAntispyware can't update for some reason.

    One site informed me I had the Rustok-N virus and then I found out it's part of the DNS Changer/Win32 virus. I downloaded SpyNoMore and it found zLop in my HLKM, so I manually removed it but the symptoms are still here.

    I'm here for some straight forward advice.

    Thanks,
    Coltrane
     
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    http://www.majorgeeks.com/images/grenade.gifWelcome! to MajorGeeks.com!http://www.majorgeeks.com/images/grenade.gif

    Please follow the instructions in the READ & RUN ME FIRST link given further down and attach the requested logs when you finish these instructions.
    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide


    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in Safe Mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid additional delay in getting a response, it is advised that after completing the READ & RUN ME you also read this sticky:
    4. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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