trojan/virus help please

Discussion in 'Malware Help (A Specialist Will Reply)' started by SHIFT-4, Jan 12, 2009.

  1. SHIFT-4

    SHIFT-4 Private E-2

    recently windows defender found a virus on my computer vundo.gen!Y and conhook.D so i clck delete and then the blue screen pops up i restart and i have 2 links and a icon of a X that keeps saying warning security report.when i click it it sends me to a fake antivirus website. i use search and destroy i fix all my problems(avast and windows defender dont work for some reason)
    i get the blue screen many more times and my desktop has changed by itself and taskmanager is blocked please help.

    this is my hijack this report

     
    Last edited by a moderator: Jan 13, 2009
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    http://www.majorgeeks.com/images/grenade.gifWelcome! to MajorGeeks.com!http://www.majorgeeks.com/images/grenade.gif

    Please follow the instructions in the READ & RUN ME FIRST link given further down and attach the requested logs when you finish these instructions.
    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide


    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in Safe Mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid additional delay in getting a response, it is advised that after completing the READ & RUN ME you also read this sticky:
    4. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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