trojanDNSchanger

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

• If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
  • TDSSserv Non-Plug & Play Driver Disable
• If something does not run, write down the info to explain to us later but keep on going.
• Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME ) onto another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes, you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. To avoid additional delay in getting a response, it is advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!
4. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

NOTE: The infection you have is known to infect router hardware. If you have a router hooked up then you need to follow the instructions for your hardware and reset it to factory default settings. Normally there is a recessed push button type switch that needs to be held down for some number of seconds to do this. After resetting to factory defaults on your router, you will need to reconfigure the router for your network if you have made any changes to the default network setup. After doing this, continue with on with the below.


Download HostsXpert and then follow the below steps.

* Unzip HostsXpert.zip
* It will create a folder named HostsXpert in whatever folder you extract it to.
* Run HostsXpert.exe by double clicking on it.
* Click the Make Writeable? button. (if you only see a Make Read-Only selection, it is already writeable so skip this button).
* Click Restore Microsoft's Hosts File and then click OK.
* Click the X to exit the program