unable to system restore

Discussion in 'Malware Help (A Specialist Will Reply)' started by bruciebaby69, Jan 7, 2009.

  1. bruciebaby69

    bruciebaby69 Private E-2

    HI, wondering if anyone can help, I think I have malware on my laptop and it won't let me do a system restore even in safe mode, ran a hijack scan and here's the results. Thanks for any help bruciebaby.

     
    Last edited by a moderator: Jan 13, 2009
  2. bruciebaby69

    bruciebaby69 Private E-2

    sorry about the hijack file unzipped but I'm using my desktop as the malware seems to have disabled my AVG8.0 Firewall and playing all sorts of funny games with the rest of AVG and I can't seem to find the zipped version to transfer to my desktop.
    Bruciebaby
     
  3. bruciebaby69

    bruciebaby69 Private E-2

    Just worked out how to find this, Sorry
     

    Attached Files:

  4. bruciebaby69

    bruciebaby69 Private E-2

    An update, followed instructions in read me for removal of malware and low and behold it worked. Thanks very much Major geeks:wave:wave
     
  5. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Please follow the instructions in the READ & RUN ME FIRST link given further down and attach the requested logs when you finish these instructions.
    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide


    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in Safe Mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid additional delay in getting a response, it is advised that after completing the READ & RUN ME you also read this sticky:
    4. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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