Virtumonde AH!

Discussion in 'Malware Help (A Specialist Will Reply)' started by jsswift, Apr 28, 2009.

  1. jsswift

    jsswift Private E-2

    Hey guys, My girlfriend told me to come here because you helped her with the same problem. I turned on my computer two days ago, and the desktop background had been changed to "YOU HAVE SPYWARE", all the audio and video codecs were disabled, etc. Through spybot and safemode I've erased most of the malware. However, it still finds one: "virtumonde" everytime I start up. Most of the computer is back to normal. Games work fine, music and video play, speed is good. However, system restore is still being blocked (it freezes while open and will never let you restore) and the task manager is being blocked. (ctrl+alt+del does nothing). There must be other evils lurking below the surface and I need help removing them!!- Jon
     
    jsswift, Apr 28, 2009
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!


    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide


    Helpful Notes:


    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid addtional delay in getting a response, it is strongly advise that after completing the READ & RUN ME you also read this sticky Don't Bump! It Only Hurts You!!!. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
    TimW, May 1, 2009
    #2

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