What to do?

drjimref · Jun 11, 2009

Four or five years ago Chas spent a great amount of time with a major bug (about: blank) on my main computer at work. (Small business with 4 computers linked).
No one is allowed to surf off the server now. Three computers test no bugs with AVG.

One of the workstations that people use at lunch now has Win32/Cryptor and with several minor cleaning attempts it has not cleared up. It is used up front and is attached to the server by a linksys box with wireless disabled. It is used to access the dental package on the server. Information is added and deleted thru this work station.
Even though the other computers test clean could I have contamination from this bug that AVG did not see?

These are all Dell computers and I have the old disks to reload windows and the programs so
1.would it be easier to just take it home and reformat and reload Windows XP
or
2. try to attempt to clean this bug from the computer?

AFAIK For the most part there is nothing on this computer that I have to have and cannot be restored elsewhere.

Thanks for the help. You all are great people. With your previous help I have not had any major problems in a long time.
Reading Chas's new post I do need to update to the new standard of protection. Looks like I do need to look at the new standard of protection. and update.

Jim

dr.moriarty · Jun 13, 2009

Welcome back, drjimref

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.

TDSSserv Non-Plug & Play Driver Disable

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

drjimref · Jun 21, 2009

Clean again.

Gone for 4 days got back ready to work on this problem and AVG popped up at the boot up and fixed the problem that it could not clean the week before on several tries inc safe mode.

Cross scanned with one of the other programs and the bug was gone.

Chas- Thanks for the new how to protect your computer update.
In the process of doing the computers now. Seems that Comodo does a better program than Zone Alarm which my little office network did not do well with. We will see.

Thanks again,

Jim

dr.moriarty · Jun 21, 2009

You're Welcome.

If you don't wish your logs reviewed - please follow the below "Clean-up" instructions:

We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significan amount of resources ( except a little disk space ) until you run a scan.

If we had you use ComboFix, uninstall ComboFix (=This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)

Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required

"%userprofile%\Desktop\combofix" /u

Notes: The space between the combofix" and the /u, it must be there.

This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

Delete the C:\combofix folder from combofix (if it exists)

If we had you run Avenger, you can delete all files related to Avenger now.

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.

If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Go to add/remove programs and uninstall HijackThis.

You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip

If you are running Vista, Windows XP or Windows ME, do the below:

Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.

Then reboot and Enable System Restore to create a new clean Restore Point.

After doing the above, you should work thru the below link:

How to Protect yourself from malware

Click to expand...

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What to do?

drjimref Private E-2

dr.moriarty Malware Super Sleuth Staff Member

drjimref Private E-2

dr.moriarty Malware Super Sleuth Staff Member