WinPCDefender 2008

Discussion in 'Malware Help (A Specialist Will Reply)' started by nothedoctor, May 6, 2009.

  1. nothedoctor

    nothedoctor Private E-2

    I am working on a friends PC that had this malware. I seemed to have cleaned everything up and stopped the WinPCDefender from activating in the start menu using your malware guides and CCleaner.

    Now I find that Both IE6 and FF2.0.0.3 are both locked down and will not connect to the internet. They both give the 'cannot connect to the site' error message. I can vind nothing in their settings to correct this.

    Can you provide a guidence for this Problem. ??
    I have considered the UNINSTALL and reinstall route, and will upgrade FF to version 3, and maybe IE to at least 7. I am concerned at this point that the problem will follow the new versions...

    Thank you
     
    nothedoctor, May 6, 2009
    #1
  2. nothedoctor

    nothedoctor Private E-2

    This is not to bump, I have NEW information.
    I restarted this PC today to check up on some basic info, and the wireless connection.
    The computer had made a connection (unknown) to download updates to the system. It downloaded and installed IE7, and a Malware removal item. At the end of this process, IE7 was installed, and is still (unable to connect to the internet).... FF is the same.. (unable to load pages) The wireless D-link display shows a connection and good access.
     
    nothedoctor, May 7, 2009
    #2
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
    ​
     
    chaslang, May 11, 2009
    #3
  4. nothedoctor

    nothedoctor Private E-2

    As the PC in question still will not access the internet properly, there were problems.

    I printed all the instructions to work from

    1. SAS would not install, error msg 'SAS free encountered problems and needs to close'

    2. MalwareBytes appears to be installed, but will not run. given 20 mins

    3. ComboFix.exe does not run. given 20 mins.

    4. MGtools ran as it should and the LOG is attached below.

    I did notice that Iexoplore seemed to close, but still left a tag in the task mgr under 'processes'. manually ending it had no effect on the preceeding tasks.

    All programs were downloaded just before using, burned on a CD and then copied to the HD of the PC from that CD and instructions for each install werre followed. steps 1, 2, and 3 were attempted several times before moving on to next step.

    The PC still has no connection to the internet that is usable, and will not connect to the wireless local network either.

    other than the Internet connection, the PC appears to operate normally.

    I have not attempted a connection to IRC with Mirc software, but could attempt this if instructed to do so.
     

    Attached Files:

    nothedoctor, May 12, 2009
    #4
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    The MGtools log alone is not really good enough to determine a PCs malware status, however it shows no problems or question items at all. You could try running the other scans in safe boot mode to see if they will work, but remaining problems do not appear to be malware. You may want to try using System Restore to go back to a point in time before you originally started cleaning up the PC (like when the network connection still worked) to see if that helps. Make sure that you have setup your Network Interface properly for DHCP and check to see if you are getting a alid IP address from the router.

    Otherwise I suggest posting in the Hardware or Software Forum.
     
    chaslang, May 15, 2009
    #5

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