YOOG - can't get online

Discussion in 'Malware Help (A Specialist Will Reply)' started by penguinfan, May 22, 2009.

  1. penguinfan

    penguinfan Private E-2

    Ok, so I had this malware thing called YOOG installed as my default search engine for firefox and IE.

    I was (what I thought) eventually able to get rid of the thing by going to command prompt, typing in REGEDIT and deleting the two (even though there are three files) files that came up after searching for YOOG.

    So, YOOG was removed from my computer and I could use the internet just fine. No more pop-ups, etc.

    But, then I also got rid of AVG cuz I didn't really see the point of still having it - I already had Superspywarere remover or whatever it was called.

    Anywho, I uninstalled AVG and my computer restarts. Well, it appears that when my computer rebooted, it restarted to where it was before I first downloaded AVG.

    By that, I mean programs that I had deleted on my laptop several days ago, reappeared back on my computer, including of course, YOOG.

    Now, whenever I try and delete YOOG the previous way, by going to command prompt, etc, etc., YOOG is not removed from my computer like it once was.

    What is worse, is that for some reason, I no longer have access to my internet for my laptop!

    I have no idea how to fix this, and I can't re-download AVG cuz I don't have internet access (there was a program of AVG that I found was still on my computer, but it needs internet access to connect online for some reason).

    Anyways, if there are any tech gurus, I could really use your help right now. Thanks!

    PS: I read the sticky on yoog removal and I have printed it out so I can follow it on a step-by-step basis when I get back to my laptop.

    The reason why I posted this thread is in part because I not only have a problem with YOOG but also the problem of not being able to access the internet. My guess is that my problems are somehow one in the same, but I am not a computer buff and would like someone's expert opinion.
     
    penguinfan, May 22, 2009
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please let us know the progress you make.....and then please do this:

    Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.
    READ & RUN ME FIRST. Malware Removal Guide

    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
    ​
     
    TimW, May 23, 2009
    #2

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds